Terms
The small print, kept short.
Last updated 29 October 2026
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About these terms
These terms cover the free call and any programme or session you book with Quince Nutrition. By booking, you agree to them. We’ve kept them short and plain.
Booking and the free call
The 15‑minute call is free, and there’s no obligation to book anything afterwards. If a programme suits you, we’ll confirm the details, dates and price by email before you pay.
Payments
You can pay for a programme in full, or in 3 monthly payments at no extra cost. Single consultations and follow-ups are paid when you book.
Moving or cancelling
You can move or cancel a session free of charge with 24 hours’ notice. With less notice than that, the session is charged, because we can’t usually offer the time to someone else.
Online sessions
Please join from a private space with a stable internet connection. If the video link fails on our side, we’ll rebook the session at no cost to you.
Not medical advice
Our nutritionists don’t diagnose medical conditions. If you have new, severe or worrying symptoms, please see your GP first. We’re happy to work alongside your GP or consultant.
Your results
Everyone’s body and circumstances are different, so results vary. We’ll always give you our honest view, but we can’t promise a set outcome.
Complaints
If something isn’t right, please email us first. We reply to every complaint within 5 working days and will do our best to put it right.
Law
These terms are governed by the law of England and Wales.